Privacy Policy

What personal data we collect and why we collect it.

From users and site visitors we collect some personal information such as your name, email address, personal account preferences; transactional data, such as purchase information. Our site also uses cookies please read our cookie policy for more information.

We operate in compliance with GDPR regulations and as obtain your data for the purpose of processing orders and contacting users. We do not use your data for marketing purposes unless you specifically sign up to the newsletter via the newsletter form.

We do not store your payment details or account information. Personal data is not just created by your interactions with our site. Personal data is also generated from technical processes such as contact forms, cookies, analytics, and third party embeds.

When you browse our Site, we also automatically receive traffic data registered by the hosting servers, cookies that may share some personal data and your computer’s internet protocol (IP) address. We also use the information offered by other external services for traffic analysis, such as Google Analytics

Contact forms

We use contact forms to provide a means for the user to contact the website. We store the information on contact forms for six months for customer service purposes, but we do not use the information submitted through you for marketing purposes.

Newsletter Subscription form

We use contact forms to determine which users would like to sign up to the news letter and receive regular emails with information about offers and general information. To remove yourself from this email list contact


If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you browse our Site, we also automatically receive traffic data registered by the hosting servers, cookies that may share some personal data and your computer’s internet protocol (IP) address. We also use the information offered by other external services for traffic analysis, such as Google Analytics


In this subsection you should note what analytics package you use, how users can opt out of analytics tracking, and a link to your analytics provider’s privacy policy, if any.

By default WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data. You may also have installed a WordPress plugin that provides analytics services. In that case, add information from that plugin here.

Who we share your data with

By default we do not share personal data with any third parties, however when processing payments you will be redirected to PayPal.

Please see the PayPal Privacy Policy for more details.

How long we retain your data

We keep contact form details for six months for customer services.

Analytics records for a year to provide a better quality service and customer purchase records for ten years.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).

Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.To do this please contact

Where we send your data

We do not share data with third parties and we are hosted in the UK. So your data is not transferred outside of the UK

Contact information

Should you wish to contact us with privacy-specific concerns. You can contact our Data Protection officer Alistair Bates via

How we protect your data

This site is protected by an ssl certificate and therefore a padlock should be viewed in your browser bar when visiting the site.Your data is also protected by two factor authentication.

What data breach procedures we have in place

We use internal reporting systems and the site is scanned regularly for bugs. in the event of a data breach all registered users and those who have purchased within the previous two weeks of the breach will be contacted via email.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We do not share your purchase information with third parties


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Who we are

Timeless International Ltd

Our website address is:

Registered Location:

42 Hatfield Avenue

Fleetwood, FY7 6SP